Terms and Conditions
These terms and conditions are provided by BM BLINDS . Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website. BM Blinds reserves the right to close any or all the site at any time and to amend or correct any site content, with or without prior notice. Therefore, you should review the terms and conditions each time you use this site.
ADMINISTRATION AND OWNERSHIP OF THIS SITE
This site is owned and administered BM Blinds. When using this site, you agree to the terms and condition imposed in this document, any non-acceptance of any of the terms and condition, automatically revokes your rights to use this site.
Please read these terms and conditions carefully as they set out the terms under which BM Blinds makes their products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone.
When buying goods from our website you enter an agreement with BM Blinds, 38 Pinehill Ind Est, Mountain Top, Letterkenny, Co Donegal, Ireland. The agreement will be concluded when you place the order.
1. Our Products
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you that unless you actually see the product in reality it can be a shade off. To Overcome this you many request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by BM Blinds to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
b) Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, BM cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
d) Skylight blinds & ready made curtains
We are happy to accept returns on all our own brand skylight blinds and ready made curtains. To qualify for a refund you must return your skylight blinds within 7 working days of delivery and your ready made curtains within 14 working days of delivery. All returned products must be unused and in a resalable condition. Before returning your items, please contact us via email or telephone to arrange your refund. We recommend that you return your skylight blinds or ready made curtains via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.
e) Tolerance
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
f) Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample dispatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample dispatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and our contract
a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.
3. Prices
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
4. Payment
When ordering products from the BM Blinds website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay online with all major credit cards, debit cards and Stripe. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. Once payment of the total order price of the goods ordered is received and BM BLINDS acceptance subject to available goods, then a legally binding contract with us comes into existence.
If you wish to cancel your order, contact Us immediately and we will do our best to cancel your order. We will inform you whether we have been successful able to cancel you order. If there is an agreement to cancel you order, we will refund all amounts deducted from your credit / debit card.
5. Acceptance
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. Delivery will be made to the address specified by you. Please note that we can only deliver products within the Republic of Ireland. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete. As we are in unprecedented times with Covid 19 restrictions our lead time may be increased due to unreliability of the delivery of raw materials to our workshop. However, if this is the case we will notify you by email.
7. Defective and damaged goods
All BM Blinds products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at salesbmblinds@gmail.com or call our customer service team on 074 91 68055. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
DAMAGE DURING INSTALLATION DUE TO NEGLIGENCE
BM BLINDS does not accept liability for any damage caused to window recesses during installation due to excessive force been used to tighten clamps or due to substandard window recess in buildings.
8. General
These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with the laws of the Republic of Ireland. If any of these provisions are deemed or found to be unlawful, void or for any reason unenforceable then the provision or provisions so found shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The EU commission provides an online dispute resolution platform (OS platform). You can find it here: https://ec.europa.eu/consumers/odr
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at salesbmblinds@gmail.com
LANGUAGE
The only language in which an order may be placed and accepted is English