Answered Commonly Questions
DELIVERY / PAYMENT AND DAMAGES
Depending on the product, but usually 7-10 working days for most blinds.
We can get most products quicker if required just check with our office.
We use PAYPAL which accepts all types of credit and debit cards or we can take your details over the phone. If you would prefer to pay via bank transfer or cheque please contact our office.
If for any reason you receive your blind and it is not correct or damaged and the error is on our side we will remake the blind free of charge no questions asked and ship it to you as soon as possible. If on the other hand you ordered incorrectly, sorry because all our blinds are custom made we would not be able to replace it. If it does happen please contact our office and we will do our best to resolve the issue for you as cheaply as possible.
Generally speaking yes. To measure blinds simply follow our measuring instructions or simply call us and we will talk you through it. Fitting is usually straightforward but we are always here to help.
90% of blackouts we sell are roller blackout blinds the fabric or lining is completely blackout but you will get some light around the edges and top of the blind. This is also true for blackout Roman blinds, Vertical blackout blinds and Pleated blackout blinds.
Blackout blinds with a design or print will face into the room, some blackout blinds have a white lining facing the outside of the house but not all best to check with our office if you need to match in with other blinds from the outside.
However the Bloc Out specialist blind we use will block out 99% of light.
All our roman blinds come fully lined with blackout lining.
Blackout: Blocks out external light and gives and extra warmth and privacy.
We use a deluxe chain system. The deluxe system is a side chain operated system which allows you to stop the blind in any position.
The side chain operated system works on a pull chain system to raise and lower the blind all chains must be secured using the child safety provided, it is a metal chain.
We offer two types of side chain and pull cord mechanism or a wand operated mechanism. The side chain / pull cord operated system works on a chain system to open and close the blinds and pull cord to pull the blinds back; all chains must be secured using the child safety provided. Our Wand system now becoming the norm works on a wand control system to open the louvers simply twist the wand left or right to filter light and simply use the wand to pull back the blind to the fully open position.
Our wooden and faux wood blinds come with two pull cords to open and close the slats usually on the left hand side of the blind. To raise and lower the blind the pull cord is usually positioned on the right hand side as standard. We do not do any wand control wooden or faux wood blinds as they are too heavy and would break over time. Certain ranges, for example Sherwood range we do have the option to put both controls on one side or reverse the pull and lift sides.
Aluminium Venetian blinds come with a wand control system usually on the left used to open and close the slats. To raise and lower Aluminium Venetian there is a pull cord on the right hand side which will come with child safety. It is possible to switch the side of the controls and even put both on one side for hard to reach places.
We have two types of controls for pleated blinds, Tab and cord and a free hang system. The free hang system works by pulling the side cord to raise and lower the blind similar to a venetian blind.
The tab and cord system uses a centre tab to pull up and down the blind with your hand and the blinds runs along to side cords which must be attached to the bottom of the window or door. Usually used on doors or tilt and turn windows.
Faux wood blinds are pvc and are wipe able and moisture resistant, some roller blinds also come in pvc our Phonix and viva range do but please note both are blackout. Other blinds are wipe able such as our Mairne and Anika range of rollers. In general if the room isn’t too steamy or small standard blind will usually work fine.
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